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Verified deep dive · India & cloud

Freshworks

Run the agent liveReport a change
10 minTime to key
NoNo-human path
2Human gates
5/10Onboarding score
CAPTCHAEmail verification

Fastest path to a key

  1. Start a free trial at freshworks.com (work email, company name). This creates <subdomain>.freshdesk.com (or .freshservice.com)
  2. Email verification
    Verify email / activate account via link
  3. CAPTCHA
    Profile settings > View API key (may require completing a captcha)
  4. Call REST v2 with HTTP Basic auth: API key as username, 'X' as password, against https://<subdomain>.freshdesk.com/api/v2/
  5. MCP: point the client at https://<subdomain>.freshdesk.com/mcp with the API key in the Authorization header (Growth plan or higher)
  6. Working API key

Biggest gap

Freshdesk MCP auth is a full-power personal API key in a header, and action quotas are small (100/month on Growth during EAP)

Worth copying

The MCP lives on the customer's own subdomain, so tenant routing is implicit with no extra config

Sources (5) · checked 2026-10-11
34Readiness score / 100
L1 Agent-readableBeats 43% of 1,846 companies
Access10/20
Context11/20
Interfaces8/32
Onboarding3/19
Trust2/9
llms.txt · root

Biggest gains

  1. +12 Remote MCP server for the product. Host a remote MCP server (e.g. mcp.<domain>/mcp, Streamable HTTP) for your core actions.
  2. +10 Agents get the real page, not a bot wall. Serve the homepage to AI user-agents (Claude-User, ChatGPT-User) without a challenge or 403.
  3. +8 Machine-readable API spec. Publish an OpenAPI spec at a stable URL like /openapi.json and link it from llms.txt.
All 20 checks
  • FAILAgents get the real page, not a bot wall10
  • PASSrobots.txt lets user-triggered agents in6
  • PASSContent is server-rendered4
  • PASSllms.txt exists8
  • FAILllms-full.txt exists3
  • FAILDocs available as markdown6
  • PASSSitemap2
  • PASSStructured metadata1
  • PASSPublic developer docs4
  • FAILMachine-readable API spec8
  • FAILRemote MCP server for the product12
  • FAILDocs MCP or searchable docs4
  • PASSSDKs and a CLI4
  • FAILOAuth discovery metadata5
  • FAILAgents can self-register OAuth clients6
  • FAILSelf-serve API keys5
  • PASSFree tier or test mode3
  • FAILAgent manifests4
  • PASSsecurity.txt2
  • FAILPublic status page3

Your fix pack: 12 changes, up to +66 points

Each change is ready to paste, filled in for freshworks.com, with a command to check it worked. Or hand the whole list to your coding agent.

A remote MCP server lets Claude, ChatGPT and Cursor act on your product in one click, with no glue code.

Where: https://mcp.freshworks.com/mcp (Streamable HTTP)
// npm i @modelcontextprotocol/sdk zod  — minimal remote MCP server (Streamable HTTP, stateless)
import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js";
import { StreamableHTTPServerTransport } from "@modelcontextprotocol/sdk/server/streamableHttp.js";
import express from "express";
import { z } from "zod";

const app = express();
app.use(express.json());

app.post("/mcp", async (req, res) => {
  const server = new McpServer({ name: "freshworks.com", version: "1.0.0" });
  // One tool per core job. Clear verbs, typed inputs, small outputs.
  server.tool("create_<thing>", "Create a <thing> for the signed-in user.", { name: z.string() },
    async ({ name }) => {
      const key = req.headers.authorization?.replace("Bearer ", ""); // scoped API key or OAuth token
      const r = await fetch("https://freshworks.com/v1/<things>", { method: "POST", headers: { Authorization: `Bearer ${key}` }, body: JSON.stringify({ name }) });
      return { content: [{ type: "text", text: await r.text() }] };
    });
  const transport = new StreamableHTTPServerTransport({ sessionIdGenerator: undefined });
  res.on("close", () => transport.close());
  await server.connect(transport);
  await transport.handleRequest(req, res, req.body);
});
app.listen(3000);
Check it worked:curl -s -X POST https://mcp.freshworks.com/mcp -H 'Content-Type: application/json' -H 'Accept: application/json, text/event-stream' -d '{"jsonrpc":"2.0","id":1,"method":"initialize","params":{"protocolVersion":"2025-06-18","capabilities":{},"clientInfo":{"name":"t","version":"1"}}}' -i | head -15

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